Velvet & Stone - Luxury Fashion Boutique

Last Updated: November 17, 2024

1. Introduction

Velvet & Stone Luxury Fashion Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velvetandstone.com.

2. Information We Collect

We collect information that you provide directly to us, including:

Personal identification information (Name, email address, phone number)
Billing and shipping addresses
Payment information (processed securely through third-party providers)
Purchase history and preferences
Communication preferences

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about products, services, and promotions
Improve our website and customer service
Prevent fraud and enhance security
Comply with legal obligations

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

5. Your Rights

Under GDPR and UK data protection laws, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability
Withdraw consent at any time

6. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at: privacy@velvetandstone.com

Effective Date: November 17, 2024

1. Agreement to Terms

By accessing and using velvetandstone.com, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site.

2. Use License

Permission is granted to temporarily download one copy of materials on Velvet & Stone's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.

3. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in unused condition.

4. Pricing and Payment

All prices are in GBP and include VAT where applicable. We reserve the right to change prices without notice. Payment must be received before order fulfillment. We accept Visa, Mastercard, American Express, PayPal, and other specified payment methods.

5. Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Velvet & Stone Luxury Fashion Ltd and is protected by international copyright laws.

7. Limitation of Liability

Velvet & Stone shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or products.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

9. Contact Information

For questions about these Terms, contact us at: legal@velvetandstone.com

30-Day Return Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy, you may return your items within 30 days of delivery for a full refund or exchange.

Return Conditions

To be eligible for a return, items must:

Be in original condition with all tags attached
Be unworn, unwashed, and free from any signs of wear
Include original packaging
Have proof of purchase (order confirmation or receipt)

Non-Returnable Items

Intimate apparel and swimwear
Personalized or custom-made items
Items marked as "Final Sale"
Gift cards

How to Return

1. Log into your account and select the order you wish to return

2. Choose the items you'd like to return and the reason

3. Print your prepaid return label

4. Pack items securely with all original packaging

5. Drop off at any authorized postal location

Refund Processing

Refunds will be processed within 5-7 business days of receiving your return. The refund will be credited to your original payment method. Please allow 5-10 business days for the credit to appear on your statement.

Exchanges

To exchange an item for a different size or color, please return the original item and place a new order. This ensures fastest delivery of your preferred item.

International Returns

International customers are responsible for return shipping costs unless the item is defective. Customs duties and taxes are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at returns@velvetandstone.com with photos of the damage. We will arrange a free replacement or full refund including shipping costs.

Questions?

Contact our Customer Service team at customercare@velvetandstone.com or call +44 20 7123 4567

Our Story

Founded in 2018 in the heart of London's Mayfair district, Velvet & Stone was born from a vision to redefine luxury fashion for the modern era. We believe that true elegance lies in the perfect balance between timeless design and contemporary sensibility.

Our Philosophy

Every piece in our collection is thoughtfully curated with an unwavering commitment to quality, craftsmanship, and sustainability. We work directly with master artisans in Italy, France, and the UK to create garments that transcend seasonal trends and become cherished wardrobe staples.

Sustainability Commitment

We recognize our responsibility to the planet and future generations. Our sustainability initiatives include:

Use of ethically sourced materials and fabrics
Partnership with certified sustainable suppliers
Carbon-neutral shipping on all orders
Recyclable and biodegradable packaging
Support for garment recycling programs

Our Craftsmanship

Each Velvet & Stone garment undergoes meticulous quality control. From the selection of premium Italian wool and cashmere to the hand-finishing details, every step reflects our dedication to excellence. We partner with family-owned ateliers that have perfected their craft over generations.

The Experience

Shopping with Velvet & Stone is more than a transaction—it's an experience. Our dedicated team of style consultants is available to provide personalized recommendations, and our complimentary alterations service ensures every piece fits perfectly.

Visit Us

Our flagship boutique is located at 45 Mayfair Gardens, London W1K 3PQ. We welcome you to experience our collections in person and meet our expert styling team.

Opening Hours:
Monday - Saturday: 10:00 AM - 7:00 PM
Sunday: 12:00 PM - 6:00 PM

AUTUMN ELEGANCE COLLECTION

Free Shipping

Easy Returns

Secure Payment

Premium Quality

FEATURED COLLECTION

Heritage Trench Coat

Midnight Silk Dress

Cashmere Cloud Sweater

Milan Leather Boots

Atelier Statement Bag

Executive Blazer